Terms of Service

Effective Date: April 6, 2026

Acceptance of Terms

These Terms of Service and Patient Consent Policies ("Terms") constitute a legally binding agreement between you ("you," "Patient," or "User") and Walk by Faith Wellness, LLC d/b/a WBF Wellness ("we," "us," or "the practice"), governing your access to and use of www.wbfwellness.com (the "Site") and all in-person clinical services, products, and programs offered by the practice.

BY ACCESSING THE SITE, BOOKING AN APPOINTMENT, OR RECEIVING SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE.

If you do not agree to these Terms, please do not use the Site or our services. We reserve the right to update these Terms at any time. Continued use of the Site or services following notice of changes constitutes your acceptance of the revised Terms.

About Walk By Faith Wellness

Walk by Faith Wellness, LLC is an in-person medical wellness practice located in Jacksonville, Florida. Services are provided by Dr. Jori Taylor, DNP, APRN, MHA ("the practitioner") and include, but are not limited to, weight loss therapy, peptide therapy, wellness consultations, laboratory testing, and related health services. All clinical services are provided exclusively through scheduled in-person visits at our facility.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. Use of this Site does not create a practitioner-patient relationship. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.

In the event of an emergency medical condition, call 9-1-1 immediately or go to the nearest emergency department. Telemedicine and telephone services offered by the practice are not emergency services.

Eligibility

By using the Site or receiving services, you represent and warrant that you:

Are at least 18 years of age
Have the legal capacity to enter into a binding agreement
Are not prohibited from using the Site or receiving services under any applicable law
Will provide accurate, current, and complete information when registering, booking, or receiving care

We reserve the right to refuse service, terminate accounts, or cancel appointments at our sole discretion.

Informed Consent to Treatment

By scheduling and attending an appointment at WBF Wellness, you consent to treatment by the practice, which may include weight loss therapy drugs, peptide therapy, and other wellness modalities within the practitioner's scope of practice.

You understand and acknowledge the following:

As with all healthcare treatments, results are not guaranteed and there is no promise of cure.
You have had, or will have, the opportunity to discuss with your provider the nature and purpose of treatments and procedures.
All existing methods of diagnosis and treatment pose some level of risk.
You do not expect the provider to anticipate and explain every possible risk and complication, and you wish to rely on the provider to exercise professional judgment during treatment based on the facts then known and in your best interest.
You will immediately inform the provider if you experience any gastrointestinal upset (nausea, gas, stomachache, vomiting, or similar conditions), allergic reactions (hives, rashes, tingling of the tongue, headache, or similar conditions), or any unanticipated or unpleasant effects associated with treatment or supplements prescribed or recommended.
If an emergency medical condition arises, you are expected to call 9-1-1.

Laboratory Testing

The practitioner or the practice may recommend blood, saliva, stool, urine, hair, or skin testing within their scope of practice. In addition to conventional testing, specific tests may be ordered through specialized laboratories to assess structural and/or functional deficiencies. Such tests may not always be diagnostic but can provide critical information to help improve health outcomes.

By consenting to laboratory services, you agree that:

You will have the opportunity to discuss the applicability and limitations of any recommended tests with your provider prior to sample collection.
Laboratory specimens and associated health information may be shared with third-party certified laboratory partners, including Quest Diagnostics and Resolve Diagnostics, for the purpose of processing specimens and reporting results. These laboratories operate as HIPAA Business Associates under signed Business Associate Agreements.
You agree to pay the laboratory directly for any fees due for sample collection and processing outside of what is purchased directly on the website.

Telehealth and Remote Consultation Consent

a. Telehealth (Video) Consultations

The practice may, on occasion, offer telemedicine consultations via video conferencing. By consenting to a telehealth visit, you understand and agree that:

•   A telehealth consultation is not the same as a direct in-person visit and has inherent limitations, including limited physical examination capability.
•   Telehealth has potential benefits (including easier access to care) as well as potential risks (including interruptions, unauthorized access, and technical difficulties).
•   Either you or your provider may discontinue a telehealth visit if the video connection is deemed inadequate for the clinical situation.
•   If another individual is present during the consultation on either side, their presence will be disclosed, and they are expected to maintain confidentiality. You retain the right to omit sensitive information, ask non-medical personnel to leave, or terminate the consultation at any time.
•   The physical examination portion of telehealth care is limited to visual inspection via video. Certain physical assessments may not be possible or may be conducted by a qualified individual at your location under the direction of the provider.
•   Telemedicine services are not emergency services. In the event of an emergency, call 911, go to the nearest emergency department, or go to an urgent care facility.
•   You will not share telemedicine login credentials or video conferencing links with any unauthorized individuals.

b. Telephone Consultations

On rare occasions, the practitioner or practice may permit telephone consultations (voice only, no video). You understand that telephone consultations have considerable limitations, including no physical exam or visual assessment. Your provider may determine during a telephone consultation that adequate care cannot be provided and may require an in-person or video telehealth visit. You agree to follow through with any recommended in-person or video visits and to follow all instructions provided via telephone as required for your treatment.

Communications Consents

a. Email Communication
The preferred method of communication is via the HIPAA-compliant Patient Portal. If you consent to email communication, you acknowledge the following risks:
•   Email can be immediately broadcast and received by unintended recipients.
•   Recipients may forward emails without the original sender's permission or knowledge.
•   The practice cannot guarantee the security and confidentiality of email or internet communications.
All emails sent or received concerning your diagnosis or treatment will be incorporated into your protected health information (PHI) and may be accessible to authorized individuals, insurance coordinators, and other healthcare providers upon written authorization. Email must never be used in a medical emergency. Email should not be used for communications concerning sexually transmittable or communicable diseases, behavioral or mental health matters, or alcohol and drug abuse. You may withdraw your consent to email communication at any time in writing or by email to the practice.

b. Text Message Communication
The practice may use your name, address, phone number, and clinical records to contact you with appointment reminders, treatment information, or other health-related communications via text message. By providing your mobile number, you consent to receive text messages from the practice.
•   Message and data rates may apply. Message frequency may vary.
•   Text STOP at any time to unsubscribe from text messages. If you unsubscribe, you will no longer receive appointment reminder messages.
•   Text HELP for support or more information.
•   Your phone number will not be shared with third parties for marketing or promotional purposes.
If you are unavailable when the practice calls, a message may be left on your answering machine or with a person at your home or place of employment.

You may restrict the individuals or organizations to which your health information is released, or revoke any authorization at any time; however, revocation must be in writing and mailed to the office address. The practice cannot honor a revocation if the health information has already been released prior to receipt of the written request.

If your authorization was given as a condition of obtaining insurance, the insurance company may have the right to access your health information if they contest any claims. Information released based on your authorization may be subject to re-disclosure by those who have access to it and may no longer be protected by federal privacy rules.

You have the right to refuse to give authorization. Refusal will not affect the treatment you receive or the methods used to obtain reimbursement for your care. This authorization will expire seven (7) years after the date on which you last receive services from the practice.

Release and Authorization of Health Information

Appointment Booking and Policies

a. Booking and Confirmation
You may request an appointment through the Site or by contacting the office directly. All appointments are subject to availability and are not confirmed until you receive written or electronic confirmation from the practice.

b. Cancellations, No-Shows, and Missed Appointment Fees
The practice requires 48 hours' advance notice to cancel or reschedule a new patient/initial visit or a follow-up/routine visit. If you miss an appointment or fail to provide sufficient notice, you will be charged a missed appointment fee of $25.00. This fee must be paid in full before any further treatment is provided or supplements can be purchased.

c. Conduct at the Office
You agree to arrive on time for scheduled appointments and to conduct yourself respectfully toward WBF Wellness staff and other patients. The practice reserves the right to refuse or discontinue services to any individual who is disruptive, abusive, or non-compliant with office policies.

Financial Policies

a. Fees and Payment
The practice does not file for insurance reimbursement. All services are paid for by the patient at the time of service. Accepted payment methods include cash, credit card, HSA card, and Flexible Spending Card. A superbill with all necessary billing codes will be provided so that you may file for reimbursement with your own insurance company. It is your responsibility to understand your insurance plan benefits. Regardless of your insurance coverage, you are ultimately responsible for all charges incurred.
All outstanding balances must be paid in full prior to the next office visit or before receiving supplements.

b. Past Due Accounts
If your account becomes past due, the practice will take necessary steps to collect the outstanding debt. At the time of your initial office visit, a copy of your credit card will be kept on file. If your account becomes past due by more than 60 days, the credit card on file will be charged. If the card is declined or other issues arise, the account will be referred to a collection agency, and you will be charged for collection costs in addition to the outstanding balance. If the balance remains unpaid, it may be reported to your credit bureau. If the practice must refer the balance to an attorney for collection, you agree to pay all attorney fees incurred, plus all court costs.

c. Copies and Administrative Documents
Copies of lab work, chart notes, imaging, and invoices are charged at $0.50 per page, except when requested at the time of the visit. Documents pertinent to the visit will be provided free of charge on the day of the visit. Most documents will also be available through the patient portal.
Completing special insurance forms, workplace documentation, letters of medical necessity, and similar documents requires significant provider time and will be charged an administrative fee of $25.00 per document or letter. Fees must be paid in advance. Documentation requiring extensive time or complexity may justify a higher fee, which will be disclosed to you prior to preparation.

Credit Card Authorization

By providing your credit card information to the practice, you authorize WBF Wellness to:

Maintain your credit card number securely within the electronic health record system.
Process your card for services rendered, supplements, or other items purchased by you.
Charge the card on file for any balance that becomes past due beyond 60 days, or for any payments otherwise authorized by you.

A receipt and superbill showing charges will be provided to you within 30 days of each visit. You are responsible for notifying the practice of any changes to your credit card information.

Products, E-Commerce, and Supplement Policies

a. Product Listings and Orders
WBF Wellness offers wellness products for purchase through our Site and at the office. All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion. You will receive an order confirmation following a successful transaction. We reserve the right to cancel orders in the event of pricing errors, inventory issues, or suspected fraud, and will issue a full refund in such cases.

b. Supplement Disclaimer
Many supplements, vitamins, medical-grade foods, nutritional powders, botanicals, and homeopathic remedies offered by the practice have not been evaluated by the U.S. Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, or prevent any disease.
NO REFUNDS, CREDITS, OR EXCHANGES are allowed on any supplements, herbs, homeopathic remedies, vitamins, or nutritional supplements. Once these items have been purchased or have left the office, they cannot be returned under any circumstances.
• Supplements will not be held, picked up, or shipped without prior payment.
• Special orders must be paid at the time of order. Once paid, no credits, refunds, exchanges, or modifications are permitted.
Supplements may also be purchased directly from our trusted online dispensary (FullScript) or from a dispensary of your choice. The cost of supplements is not included in the visit fee. Please inform the practitioner if you require vegetarian supplementation.

c. Shipping and Delivery
Shipping timelines and fees, where applicable, will be disclosed at checkout. WBF Wellness is not responsible for delays caused by carriers, customs, or other circumstances outside our control. Risk of loss transfers to you upon delivery to the carrier.

Membership and Subscription Plans

a. Plan Enrollment
WBF Wellness may offer membership or subscription wellness plans ("Plans") providing access to recurring services, discounted pricing, or other benefits. Enrollment constitutes your agreement to the pricing, billing frequency, and terms described at the time of sign-up.

b. Billing
Plan fees are billed on a recurring basis (monthly or annually, as selected) and will be automatically charged to your payment method on file. You authorize WBF Wellness to charge the applicable fee at each renewal period. It is your responsibility to keep your payment information current.

c. Cancellation of Plans
You may cancel your Plan at any time by contacting us in writing prior to your next billing date. Cancellations are effective at the end of the current billing period. No partial refunds will be issued for unused time within a billing cycle unless otherwise required by law.

d. Plan Modifications
We reserve the right to modify, suspend, or discontinue any Plan, or change Plan pricing with reasonable advance notice. Your continued enrollment after notice of a price change constitutes acceptance of the new pricing. If you do not accept a change, you may cancel your Plan prior to the effective date of the change.

HIPAA and Protected Health Information

a. Our Legal Responsibilities
WBF Wellness is required by law to maintain the privacy of your protected health information (PHI) and to provide you with notice of our legal duties and privacy practices. We are required to abide by the terms of this policy as currently in effect. We reserve the right to change our privacy practices at any time, and changes will apply to all current and past health information. You may request a copy of our full Privacy Policy or Notice of Privacy Practices at any time by contacting the practice.

b. Permitted Uses and Disclosures of PHI
The following describes how we may use or disclose your PHI. Not every use or disclosure within each category will be listed:
•   Treatment: We may use and disclose your PHI to provide treatment, including disclosing information to other medical providers, trainees, therapists, and office staff involved in your care, as well as to pharmacies when prescriptions are called in.
•   Payment: Your PHI may be used to facilitate payment or reimbursement from an insurance company or other third party, including providing information for pre-authorization of medications.
•   Healthcare Operations: We may use or disclose your PHI to operate the practice, including training, quality improvement, and contacting you by telephone, email, or text for appointment reminders.
•   Business Associates: If PHI must be shared with third-party business associates (e.g., billing services, laboratory partners), we will maintain a written Business Associate Agreement protecting the privacy of your information.
•   Marketing: We may use your PHI for limited marketing activities, such as sending information about services or products that may be of interest to you. You may contact us at any time to opt out.
•   Appointment Reminders: We may contact you via text, phone, or email to remind you of scheduled visits or lab work.
•   Family and Friends: With your verbal agreement, or if you do not object when given the opportunity, we may disclose PHI to family members or friends involved in your care.
•   Research: We will not use or disclose your PHI for research purposes without your written authorization.
•   Public Health and Safety: We may disclose PHI as required to prevent or control disease, report adverse medication events, or comply with reporting obligations to government agencies or the FDA.
•   Health Oversight: We may disclose PHI to health oversight agencies for audits, investigations, inspections, or licensing purposes.
•   Legal and Law Enforcement: We may disclose PHI as required by law, court order, subpoena, warrant, or to law enforcement officials subject to all applicable legal requirements.
•   Workers' Compensation: We may disclose PHI to workers' compensation programs as applicable.
We will not use or disclose your PHI for any purpose not identified in this policy without your specific, written authorization. You may revoke any written authorization at any time, but revocation will not affect disclosures already made while the authorization was in effect.

Patient Rights and Responsibilities

a. Your Rights
As a patient of WBF Wellness, you have the right to:
•   Be treated with respect and dignity
•   Know the name and professional status of the person(s) serving you
•   Privacy and confidentiality
•   Receive accurate information about your health-related concerns
•   Be informed of the effectiveness and potential side effects of all forms of treatment
•   Participate in choosing the form of treatment best suited to your needs
•   Receive education and counseling about treatment
•   Review your medical record with your clinician
•   Request amendments to your records
•   Receive information about potential and related services
•   Access and receive copies of your PHI used to make decisions about your care (written request required; a fee may apply)
•   Request amendments to inaccurate or incomplete PHI (written request with reasons required)
•   Receive an accounting of disclosures of your PHI (written request required; excludes disclosures for treatment, payment, and healthcare operations)
•   Request restrictions on how your PHI is used or disclosed (written request required)
•   Request that we communicate with you about healthcare matters in a specific way or at a specific location
•   Request a hard copy of this policy if reviewed and signed electronically
•   File a complaint with the practice or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

b. Your Responsibilities
As a patient of WBF Wellness, you have the responsibility to:
•   Seek medical attention promptly and provide useful feedback
•   Be honest about your medical and social history
•   Be honest about your lifestyle risks and exposures
•   Ask questions about anything you do not understand
•   Follow health advice and instructions provided by the practice
•   Report any significant changes in your health
•   Respect clinic policies
•   Show up for appointments on time or cancel at least 48 hours in advance

Intellectual Property

All content on the Site — including but not limited to text, graphics, logos, images, and software — is the property of WBF Wellness or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Site content without our prior written consent. You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes only.

Prohibited Conduct

When using our Site, you agree not to:
•   Use the Site for any unlawful purpose or in violation of any applicable regulations
•   Attempt to gain unauthorized access to any part of the Site or our systems
•   Transmit any harmful, offensive, or disruptive content
•   Use automated tools, bots, or scrapers to collect data from the Site
•   Impersonate WBF Wellness, our staff, or any other person or entity
•   Interfere with the proper functioning of the Site or any connected networks
•   Submit false or misleading information when booking appointments or making purchases

Disclaimers

THE SITE AND ITS CONTENTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WBF WELLNESS DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY INFORMATION ON THE SITE.

Health and wellness information provided on the Site is for general informational purposes only and should not be relied upon as medical advice.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WBF WELLNESS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, OUR SERVICES, OR ANY PRODUCTS PURCHASED THROUGH THE SITE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO WBF WELLNESS IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. In such jurisdictions, the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless WBF Wellness and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Site or services; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) any information you submit through the Site or provide to the practice.

Third-Party Links and Services

The Site may contain links to third-party websites or integrate third-party services (such as payment processors, scheduling tools, or supplement dispensaries including FullScript). These third parties operate under their own terms and privacy policies. WBF Wellness does not endorse, control, or accept responsibility for any third-party content, products, or services. Your interactions with third parties are solely between you and them.

Governing Law and Dispute Resolution

a. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

b. Dispute Resolution
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site shall first be subject to good-faith negotiation between the parties. If the dispute cannot be resolved informally within 30 days, it shall be submitted to binding arbitration administered under the rules of the American Arbitration Association (AAA) in Florida, unless prohibited by law.

c. Class Action Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY AND NOT AS A CLASS OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

d. Jurisdiction
For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Florida.

Termination

We reserve the right to suspend or terminate your access to the Site, cancel any pending orders or appointments, and/or discontinue any services at any time, with or without notice, for any reason including violation of these Terms. All provisions that by their nature should survive termination shall survive, including disclaimers, limitations of liability, and governing law.

Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and WBF Wellness and supersede all prior agreements related to the Site and services.
Severability: If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.
Waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.
Force Majeure: WBF Wellness shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, government actions, or internet outages.

Contact Us

If you have questions, concerns, or requests regarding these Terms or your privacy rights, please contact:

Dr. Jori Taylor, DNP, APRN, MHA

Walk by Faith Wellness, LLC | d/b/a WBF Wellness
11555 Central Parkway #503, Jacksonville, FL 32224
Phone: 904-712-1264
Email: info@wbfwellness.com
Website: www.wbfwellness.com

To file a complaint regarding your HIPAA privacy rights, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr